We're here to answer all your questions

What is Yatra Mangalmay's cancellation policy?

Our cancellation policy is as follows: Cancellations are allowed only up to 24 hours before the trip begins. Train and flight ticket prices are non-refundable, as these services are provided by third-party vendors. For bus, train, and flight bookings, cancellations and refunds depend on the terms of the third-party service provider.

How long does the refund process take?

The refund process may take up to 5 working days from the date of cancellation, depending on the payment method used.

Is there a 100% refund policy?

Yes, a 100% refund is available if the cancellation is initiated within 24 hours of booking. However, this does not apply to bus, train, and flight tickets, as these are handled by third-party providers.

Are there any charges for cancellations?

For services directly managed by Yatra Mangalmay, there are no additional charges if you cancel within the allowed time frame. However, third-party services (like transportation) are subject to their individual cancellation policies.

How do I book a trip with Yatra Mangalmay?

Booking with us is easy! Simply reach out through our website's contact form or call us directly. We'll discuss your preferences and craft a personalized itinerary for you.

Can I customize my itinerary?

Absolutely! Customization is our specialty. Share your interests, budget, and preferences, and we'll create a plan that's uniquely yours.

How far in advance should I book my trip?

While we can accommodate last-minute requests, we recommend booking at least 4-6 weeks in advance to ensure the best options for accommodations and activities.

Is there an advance payment required for booking?

Yes, we require 50% of the total package cost as an advance payment before confirming your booking. The remaining 50% must be paid at the time of the booking commencement (pick-up time).

How can I make the advance payment?

You can make the advance payment through UPI Payment (Google Pay, PhonePe, Paytm, etc.) or CASH.

When do I pay the remaining amount?

The remaining 50% payment must be made to our representative or driver at the time of your trip getting started (before the pick-up).

What happens if I fail to pay the advance amount?

Without the advance payment, your booking will not be confirmed. Please ensure the advance payment is made promptly to secure your preferred date and package.

Can I reschedule my booking after paying the advance?

Yes, you can reschedule your booking. Rescheduling requests must be made at least 48 hours before the scheduled trip. Rescheduling is subject to availability and may incur additional charges.

How do I get confirmation of my booking?

Once the 50% advance payment is received, you will get a confirmation email and/or SMS with your booking details, including the itinerary and pick-up instructions.

What should I do if I face issues with payment?

If you face any issues during payment, contact our customer support team immediately through email at support@yatramangalmay.com or phone at +91 7518722713.

What happens if I cancel my booking after making the advance payment?

If you cancel your booking, the advance payment refund will be subject to our cancellation terms: Cancellation made 7 days or more before the trip: 90% refund of advance. Cancellation made 3-6 days before the trip: 50% refund of advance. Cancellation within 2 days of the trip: No refund.

What is the Maha Kumbh, and why is it significant?

The Maha Kumbh Mela is one of the largest religious gatherings in the world, held every 12 years at specific holy cities in India (Prayagraj, Haridwar, Ujjain, and Nashik). It's a spiritual event where millions of devotees gather to take a holy dip in sacred rivers to cleanse their sins and attain moksha (salvation).

When is the next Maha Kumbh?

The next Maha Kumbh Mela is scheduled to be held in Prayagraj in 2025.

What can I expect during the Maha Kumbh tour?

Our Maha Kumbh tours include: Arranging safe and convenient accommodations near the event, guided assistance for participating in the holy dip and rituals, opportunities to explore local temples and experience the vibrant culture of the Kumbh Mela, and tips for navigating the large crowds and ensuring a smooth experience.

How early should I book for the Maha Kumbh?

We recommend booking your Maha Kumbh tour at least 6-8 months in advance, as accommodations and services fill up quickly due to the large number of attendees.

Can you assist with transportation to the Maha Kumbh?

Absolutely! We can arrange transportation options such as flights, trains, and private vehicles to ensure a hassle-free journey to the Maha Kumbh site.

Are there special services for senior citizens or large groups?

Yes! We provide customized solutions for senior citizens and groups, including comfortable accommodations, accessible travel options, and group discounts.

How is the pricing determined?

Pricing depends on factors such as the destination, duration, accommodation type, and activities. We strive to create packages that fit your budget without compromising quality.

Do you provide travel insurance?

While we don't provide travel insurance directly, we can guide you in choosing the right travel insurance plan for your trip.

Can you assist with special requests?

Of course! We are happy to accommodate special requests (e.g., dietary preferences or accessibility needs) to ensure your trip is comfortable and enjoyable.

Are your trips safe during COVID-19?

We prioritize your safety by following all government guidelines and working with partners who adhere to strict health and hygiene protocols.

What personal information do you collect?

We collect only the information necessary to serve you better, such as your name, contact details, travel preferences, and payment information. We ensure that all data is collected with your consent.

How is my personal information used?

Your information is used solely for providing services such as creating customized itineraries, booking accommodations, arranging transportation, and ensuring a seamless travel experience.

Is my personal information shared with third parties?

We only share your information with trusted partners (e.g., hotels, airlines, and transport providers) to facilitate your bookings. Your information is never sold or shared for marketing purposes.